Terms & Conditions

Shipping Policy


Estimated shipping delivery times:

  • USA: 3-5 business days
  • Canada: 5-10 business days
  • Europe: 3-7 business days

Your order will be sent out on average within 3 days of ordering.


Tracking

We offer different delivery options to suit Your needs. If You choose delivery method with tracking option, we will provide You with tracking number and all tracking information will be available on delivery company website.
If You choose delivery method without tracking option, in the unlikely event of not receiving Your order within 30 business days please contact us at info@awesomeshop.eu
Each item Your order is custom made within 1-3 days depending on product and send straight away. This is the reason garments bought at the same time might be packaged and shipped separately. Shipping prices are cumulative.


Shipping speeds

International from USA

BYDELIVERY TIMETRACKINGNONTES
International Economy With Tracking7-16 business days worldwide;
4-8 days to Canada
YesTracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.

International from Europe

BYDELIVERY TIMETRACKINGNOTES
International Express Mail With Tracking3-8 business days to Europe;
1-2 days to Latvia
YesRecipient’s phone number required for delivery.

Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

Worldwide: Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia.


International Shipping

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

However we do our best to lover the fees for our customers and that why our US customers would receive garments from our US factory and our EU customers form EU based factory.


Order never arrived

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@awesomeshop.eu noting your order number. We’ll see what can be done.


Returns Policy

Returns and Exchanges

Every item is being created only after the order has been placed.  As the item is custom made for the client we cannot accept any returns or exchanges, unless it was delivered damaged or defective.

Damaged or Defective Items

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged or with print error then please get in touch with us within a week’s time at info@awesomeshop.eu and we will take care of that for You.

Wrong Size

If you’re unhappy with the size You’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at info@awesomeshop.eu and we’ll let you know what your options are.

Returning Your Purchase

To make a return, please follow the below steps.
REGISTER YOUR RETURN. Send an email to info@awesomeshop.eu with your order number, what items You’ll be returning and the reason for Your return. In case of damage, please attach some photos.
PREPARE YOUR PACKAGE. Write Your order number and e-mail on the return slip. Place the slip, along with the item(s) you’d like to return, back in the original box (or other solid container). Seal it securely with tape.
SEND IT BACK. Clearly mark the package with “RETURNED GOODS” and the AWB-number that you’ll receive from us after registering your return (step 1). Ship the package back to us with the carrier of your choice (see address below). For your safety, we recommend that you choose a shipping option with tracking. Make sure to declare the goods as “re-import” and with a total value of goods equal to €10 to avoid further customs fees.

Return Address:
AwesomeShop.eu
Smalines st. 21-3, Vilnius, Lithuania, LT-06225

Refunds

All our items are created especially for You after the order placement. As the item is custom made, it is not refundable. In unlikely case, if You’ve received a faulty (damaged) item, we will exchange it free of charge or we will offer a discount on Your next purchase.


Payment & Security Policy

All payments are processed by PayPal and/or PayAlly, a certified, encrypted payment systems. We do not store any credit card information.

Security

We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.


Privacy & Cookies

We respect the privacy rights of our visitors and recognise the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us. The following information is provided by AwesomeShop to keep our online visitors fully informed of our Privacy Policies.

Collected Information

AwesomeShop collects personal information such as your name, email address, phone number and mailing address when you place an order or register for a service offered by AwesomeShop. AwesomeShop uses the information collected to process and fulfil your order. Additionally your email address may be collected at various points within the site (including when you place an order) so that we can send you necessary information such as order or shipping information. Payment information, such as credit card numbers, is not stored or processed by AwesomeShop, but by PayPal and/or PayAlly, a certified payment service providers. If you place an order with us, we need to hold personal information including your name, email address, phone numbers, billing and shipping address so that we can process and fulfil your order. Your telephone number may be given to courier for delivery services. These details allow us to process your order and inform you of your order status. By signing up for our newsletter, registering an account or placing an order you consent to the collection of your personal data.

Privacy

The personal information you forward to AwesomeShop will only be used to fulfil orders, keep you up to date and assure you the best service. AwesomeShop will not allow third parties to see or use your personal details without your prior consent. You have the right to view your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription to our newsletter, please click “Unsubscribe” in the email footer or send an email to info@awesomeshop.eu

Cookies

Cookies are used in the site in order to improve your experience. As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the your navigational patterns while browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie is to be activated. This enables you to reject usage of this cookie or erase the cookie at the end of your visit. If you choose to disable your cookies or erase cookies, your user experience may be limited.

Site Statistics

Web data is collected to monitor user trends on our site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information is aggregated and anonymous, and therefore does not personally identify specific site users. In addition, our site may utilise “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data is aggregated and monitored to help us improve our services and our overall site experience.


Terms & Conditions

General terms and conditions

These terms governs your use of, and purchases from, the domains “AwesomeShop.eu” and their subdomains (henceforth: the site) and will be valid for all your future transactions with “AwesomeShop.eu” (henceforth: “AwesomeShop.eu”; may be referred to as ‘us’) and visits to the site. By making a purchase from, or using, the site you have agreed to these Terms and Conditions and entered into a binding agreement with “AwesomeShop.eu”. Please make sure that you have read and understood these terms when using our site. AwesomeShop reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

Ordering

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order or if we are unable to authorise your payment.

Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not an acceptance of your order. Once the order has been processed you will receive a shipping confirmation e-mail. “AwesomeShop.eu” does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. “AwesomeShop.eu” cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and “AwesomeShop.eu” may at any time amend the content of the site. “AwesomeShop.eu” holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.

We reserve the right to limit the quantities of “AwesomeShop.eu” products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and “AwesomeShop.eu” reserves the right to cancel the purchase if any suspicion is raised.

Resale Policy

You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Product

“AwesomeShop.eu” has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.

Prices

Prices on the site are in DKK in Denmark, GBP in the United Kingdom, USD in the United States and in EUR for remaining countries. For customers visiting the site from countries with other local currencies than the ones offered, an estimated conversion to the local currency based on the current exchange rate may be displayed. Unless your local currency is supported, you will be billed in EUR or USD and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. “AwesomeShop.eu” has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

Prices do not include delivery charges. All prices shown on the site include does not include VAT (at the moment). Please note that in some countries outside of EU and outside the US additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. “AwesomeShop.eu” has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order.

“AwesomeShop.eu” may vary the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a dispatch confirmation. If you have been charged the wrong amount, will give you the option to place a new order with the correct price or cancelling your order. “AwesomeShop.eu” however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower or higher price, even once we have sent a dispatch confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.

Promotions

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

Payment

We offer safe payment provided by PayPal and/or PayAlly, certified payment providers. Payments are not debited until the order has been dispatched.  We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorised access to card details. Extra charges from PayPal depending on payment method may apply but will be clearly stated in checkout. In the event no payment has been received after submitting your order “AwesomeShop.eu” may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.

Delivery

“AwesomeShop.eu” ships worldwide. All orders are shipped from our factories in EU and/or USA. We require a physical street address and signature upon delivery. We are unable to deliver to post office boxes. “AwesomeShop.eu” cannot be held responsible for changes to delivery company terms of service, therefore please refer to chosen delivery company website for current information for your specific location.

If you have chosen delivery with tracking option, when your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Goods will be dispatched on regular working days, Monday to Friday. We aim to dispatch all orders strait after the production (which usually takes 1-3 days). Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.

Intellectual Property Rights

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to “AwesomeShop.eu” and it’s affiliates. You are authorised to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of “AwesomeShop.eu”. You may not modify the material in anyway, without the prior written permission of the copyright owner.

User Content

The “AwesomeShop.eu” website may include user generated content, e.g. from social media applications. “AwesomeShop.eu” does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact us at info@awesomeshop.eu

Privacy Policy

When ordering a product on the site you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance to “AwesomeShop.eu”’s privacy policy in order to fulfil our agreement to you as a customer. All personal information saved at the site will be handled with the utmost care. “AwesomeShop.eu” treats all personal information confidential and it will not be sold or used for any other purposes than to process and fulfil your order and ensure the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. You have the right to request access to your data and if there is anything wrong you may have it changed or removed. If this is the case, send us an e-mail clearly stating your name, e-mail address and a short description of the matter.

When completing an order you have the option not to receive any promotional information or newsletters from “AwesomeShop.eu”. If you no longer wish to receive information that is not necessary to fulfil your order, please unsubscribe directly in the e-mails by clicking the “Unsubscribe” button in the footer of the mailing in question or contact us by e-mail at info@awesomeshop.eu .

For security reasons, we do not store any payment information in our database.

Cookies

Cookies are used in the site, in order to improve your experience of the site. As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie is to be activated. This enables you to reject usage of this cookie or erase the cookie at the end of your visit. If you choose to disable your cookies or erase cookies, your user experience may be limited.

Termination

“AwesomeShop.eu” reserves the right to terminate your account and/or use of the site at its sole discretion. For example if “AwesomeShop.eu” suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.

Liability

“AwesomeShop.eu” responsibility for errors in connection to delivery is limited to existing conditions of sale.”AwesomeShop.eu” bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Part of the services mediated through the site are maintained by outside organisations. Where”AwesomeShop.eu” acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities.”AwesomeShop.eu” cannot be held responsible for any damage caused from using, or not being able to use, the site.”AwesomeShop.eu” cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Force Majeure

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, “AwesomeShop.eu” will attempt to resolve all issues in a timely manner.

Governing Law

These Terms and Conditions are compiled in accordance with EU law. To the extent permitted by law, EU courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from EU and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

Company Information

The website “AwesomeShop.eu” and registered domain is owned by MAJEVSKI MB. The company is registered in Vilnius, Lithuania. Our corporate identification number is 304720404

Last Update

These Terms and Conditions were last updated on 2018-04-24